CubaLlama will return to your account those credits spent in wrong billed calls, bad quality calls, or uncompleted services when sendind SMS, sending money or topping up a mobile telephone. We will carry out an internal investigation and in case we find the user has the reason, we will be happy to fund your account.
CubaLlama will not return credits to your account when it is possible to demonstrate the service was well carried out. Still we compromise to make an internal investigation, but if results are consistents, no credits are going to be returned.
In case of a customer decides not to keep on using CubaLlama services, we will return to your registered Credit Card or PayPal Account the complete pending credit in your CubaLlama account.